The Watermaker & Power People
At Solar Trade Sales, we are a leading trade supplier of solar photovoltaic systems, offering a comprehensive range of products and services to meet the needs of our trade customers. As a family-run business with a wealth of experience and knowledge in the UK solar photovoltaic industry, we are dedicated to providing our customers with the best possible products, expert advice, and exceptional customer service.
Our Vision
Our vision is to be the go-to supplier for trade customers seeking high-quality solar PV products, expert advice, and reliable services. We strive to build long-lasting relationships with our customers, understanding their specific needs and providing tailored solutions to meet their solar installation and budget requirements.
Our Range of Services
We offer a wide range of services, including:
- Expert Advice: Our knowledgeable sales team is always available to offer advice on the most suitable solar PV products for your specific solar installation and budget requirements.
- Trade Prices: We offer exclusive trade prices to our registered customers, with competitive discounts for bulk orders.
- Next Day Delivery: We ensure that our products are delivered quickly and efficiently, with next day delivery available for many of our products.
- Fully Tracked Consignments: We take pride in providing fully tracked consignments to ensure that your products are delivered safely and efficiently.
- Speedy Checkout: Our website is designed to make it easy for customers to make a purchase quickly and easily, with a speedy checkout process.
Our Product Range
We stock a comprehensive range of solar PV products from leading brands, including solar panels, inverters, mounting equipment, batteries, and solar PV kits. Our products are designed to meet the needs of a wide range of solar installations, from small domestic systems to large commercial and industrial applications.
Why Choose Us
At Solar Trade Sales, we pride ourselves on our commitment to providing exceptional customer service, competitive pricing, and a wide range of products from leading brands. We understand the importance of building long-lasting relationships with our customers and are dedicated to delivering the best possible experience for our customers.
Get in Touch
If you have any questions or require further information about our products or services, please do not hesitate to contact us. We would be delighted to hear from you and discuss how we can help you meet your solar PV requirements.
Overview
Solar Trade has received a mixed response from its customers, with some praising their service and products, while others have had negative experiences.
General Comments
Many reviewers have complimented Solar Trade's website, citing it as one of the best they've seen. They have also praised the company's fast delivery and keen prices.
Positive Comments
Some reviewers have highlighted the good communication they have had with Solar Trade's staff, with one even mentioning that their dedicated driver arrives on site before 10am on most jobs. Another reviewer appreciated the helpfulness of Ryan, who took payment and delivered their order the following day.
Negative Comments
However, several reviewers have shared poor experiences with Solar Trade's customer service, citing issues with damaged or missing items, poor packaging, and unhelpful staff. One reviewer was left feeling frustrated and disappointed after having their phone call cut off and being unable to reach a complaints procedure. Another reviewer was not happy with the way their concerns were handled, feeling that they were blamed for the issues and treated unfairly.
Summary of Negatives
Solar Trade's customer service has been criticized for being unhelpful and unprofessional, leading to frustrated customers and damaged reputations.
